1.2 SHIPPING POLICY (Read with our Terms and Conditions)

KREW SAFETY provides a courier company appointed by us. Delivery will take place at the address you provide when placing your order.

Should you deliberately fail to take delivery of goods ordered, and without prejudice to any other right or remedy that KREW SAFETY shall have, we may:

  • Store the goods until actual delivery and charge you for reasonable costs.
  • Sell the goods at the best available price and, after deducting all reasonable expenses incurred by KREW SAFETY, account to you for any excess over the agreed selling price or charge you for the shortfall below the agreed selling price.
  • If delivery cannot be made at your address for reasons beyond KREW SAFETY’s control, we will inform you as soon as reasonably possible.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, KREW SAFETY will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In such cases, KREW SAFETY will inform you as soon as possible of any delays.

KREW SAFETY shall be entitled to invoice and deliver each order separately.

Upon receipt of your order, you will be asked to sign for the goods, confirming that the goods are delivered in good condition.

  • If the package does not appear to be in good condition, please refuse the delivery.
  • If you are unable to check the contents of your delivery at the point of delivery, please sign for the parcel as “UNCHECKED.” Failure to do so may affect any warranty claims that you make thereafter.

KREW SAFETY shall not be held liable for any delays caused by the actions of any courier company once the parcel has been handed over. Concerns about delivery times and/or delays must be escalated to the relevant courier company.

Parcels and orders will only be dispatched once payment has been received in full and reflected in KREW SAFETY (PTY) LTD’s bank account if payment is made via EFT or bank deposit.

Delivery at the location you selected

We shall have the courier deliver the products at the location set out in your order, or such other location as agreed in writing (“Delivery Location”), during business hours (08:00 – 17:00, excluding public holidays and weekends). It is your responsibility to ensure that the address in your order is correct.

A standard charge for delivery is R120 (calculated by postal code and suburb).

Krew Safety Nationwide Delivery Details

Krew Safety can deliver your order via courier throughout South Africa and beyond.

  • Our free courier service (24–48 HRS) to the Central Gauteng area is subject to your dispatch order value being above R6325.00.
  • If the dispatch value is below R6325.00, a R120.00 per carton courier fee applies (carton = ~10 pairs), area dependent.
  • All other delivery areas in SA and beyond are subject to their own courier fees (surcharges may apply) + collection. Krew Safety will assist with these arrangements where possible. Please use our contact form to send your enquiry.
  • We export to all other African countries—call us for more information.

NB: Krew Safety uses third-party courier companies for delivery; pricing is subject to change at short/no notice.

You acknowledge that stock of all products on offer is limited and that pricing may change at any time without notice. KREW SAFETY will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, offers are discontinued on the website. However, availability cannot be guaranteed. When a product is no longer available after you have placed an order, KREW SAFETY will notify you and you will be entitled to a full refund of any amount already paid.

KREW SAFETY shall take all reasonable efforts to accurately reflect the description, availability, composition, used materials/ingredients, product origins, purchase price, and delivery charges of our products on the website. However, should there be any errors (not due to gross negligence or fraud), we shall not be liable for any loss, claim, or expense relating to a transaction based on any error—except in the case of an incorrect purchase price, where we will refund any amount already paid or otherwise as set out in our Refund and Cancellation Policy.

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